FAQs

How can we help you?

01. How much does shipping cost?

Shipping prices are based on the total weight of the item(s), the shipping destination address, and the shipping carrier and shipping method. The easiest way to estimate shipping costs is via our website's shopping cart. To get a freight cost estimate, including the estimated delivery date based on the shipping carrier and service level, simply add the total number of items to your shopping cart and proceed to the shipping selection portion . After entering your shipping information you will be presented with all available shipping rates.
An example of how to see the various freight rates via our website can be found below:
Step 1: Add the item(s) to your shopping cart, agree to terms & conditions, and click the "Check Out" button.
Step 2: Log in to your existing account, or enter the shipping address details, and click the "Continue to shipping" button.

02. My order is missing an item, what do I do?

If your delivered order is missing an item please be sure to double check the shipping label and see if the missing items might be in a second box that has yet to be delivered by the carrier. Here is how to view the tracking history for multiple packages on the UPS website
If all of the boxes in your shipment have been delivered and you are still missing an item please contact via email [support@aceraceparts.com] as soon as possible. When contacting our support team, please provide the following information:

Your order number (this number can be found in the order confirmation email)
The email address that was used at the time of order (if different from the email address used to contact support)
Which item, or items, are missing from your order

03. I received the wrong product, what do I do?

If we accidentally shipped you the incorrect item please contact us right away and we'll correct the error (support@aceraceparts.com). When contacting customer support, please provide the following information:
Your order number (this number can be found in the order confirmation email)
The email address that was used at the time of order (if different from the email address used to contact support)
A photo of the incorrect item (this photo needs to show the product label information, or dimensional details, for us to verify that the incorrect product was sent)
If you received an incorrect item due to our error, we will provide a return label for the incorrect item and the correct item will be shipped out right away. The shipping costs to cover both the return of the incorrect item and the shipment of the correct item will be cover by us.

If an error was made during the order process and the correct item was shipped, but is no longer wanted or needed, a return will need to be created via our Returns Center.

01. How much does shipping cost?

Shipping prices are based on the total weight of the item(s), the shipping destination address, and the shipping carrier and shipping method. The easiest way to estimate shipping costs is via our website's shopping cart. To get a freight cost estimate, including the estimated delivery date based on the shipping carrier and service level, simply add the total number of items to your shopping cart and proceed to the shipping selection portion . After entering your shipping information you will be presented with all available shipping rates.
An example of how to see the various freight rates via our website can be found below:
Step 1: Add the item(s) to your shopping cart, agree to terms & conditions, and click the "Check Out" button.
Step 2: Log in to your existing account, or enter the shipping address details, and click the "Continue to shipping" button.

02. My order is missing an item, what do I do?

If your delivered order is missing an item please be sure to double check the shipping label and see if the missing items might be in a second box that has yet to be delivered by the carrier. Here is how to view the tracking history for multiple packages on the UPS website
If all of the boxes in your shipment have been delivered and you are still missing an item please contact via email [support@aceraceparts.com] as soon as possible. When contacting our support team, please provide the following information:

Your order number (this number can be found in the order confirmation email)
The email address that was used at the time of order (if different from the email address used to contact support)
Which item, or items, are missing from your order

03. I received the wrong product, what do I do?

If we accidentally shipped you the incorrect item please contact us right away and we'll correct the error (support@aceraceparts.com). When contacting customer support, please provide the following information:
Your order number (this number can be found in the order confirmation email)
The email address that was used at the time of order (if different from the email address used to contact support)
A photo of the incorrect item (this photo needs to show the product label information, or dimensional details, for us to verify that the incorrect product was sent)
If you received an incorrect item due to our error, we will provide a return label for the incorrect item and the correct item will be shipped out right away. The shipping costs to cover both the return of the incorrect item and the shipment of the correct item will be cover by us.

If an error was made during the order process and the correct item was shipped, but is no longer wanted or needed, a return will need to be created via our Returns Center.

04. Customs duties, taxes, and other fees

International shipping destinations may incur duties and or taxes. We do not collect or distribute any of these potential charges. We are unable to provide a duty/tax estimate for your order. We encourage our customers to check with their local agency regarding any potential fees. All customs duties, taxes, or fees are the sole responsibility of the customer. We cannot, under any circumstances, modify your invoice to reflect a lower transaction amount in the effort to avoid paying taxes or duties.

05. What international shipping options are available?

For international shipping destinations we offer the following shipping choices. Each shipping service includes limited insurance coverage for damage and loss. Additional insurance may be purchased for your shipment upon request, Ace Race Parts is not responsible for lost or damaged shipments once your package has left the United States without a full insurance purchase.

FedEx Express
DHL Express Worldwide
UPS (excluding "Ground")
USPS (United States Postal Service)
Lost or damaged insurance claims may be made through us (Ace Race Parts) acting as a third party between the buyer the freight carrier. The amount awarded will be based on the amount of insurance purchased not necessarily the value of goods and is solely at the discretion of the customer selected freight carrier. Once your item has left the United States we have no control over this process so it may take from 30 to 60 days for a claim to be resolved.

International Order Disclaimer:
All international orders are final and no returns will be accepted; therefore it is the buyer's responsibility to order the correct part. Ace Race Parts is unable to ship using a prepaid label to international shipping addresses.


06. What forms of payment are accepted?

We accept the following forms of payment via our website:

Debit and Credit Cards (American Express, Discover, MasterCard, Visa)
PayPal
Cryptocurrency (BTC, ETH, USDC)
Bank wire transfers and bank ACH transfers are also accepted; however, this option is not available via our website shopping cart. Please contact us for more details about sending a bank wire or ACH transfer (sales@aceraceparts.com).

04. Customs duties, taxes, and other fees

International shipping destinations may incur duties and or taxes. We do not collect or distribute any of these potential charges. We are unable to provide a duty/tax estimate for your order. We encourage our customers to check with their local agency regarding any potential fees. All customs duties, taxes, or fees are the sole responsibility of the customer. We cannot, under any circumstances, modify your invoice to reflect a lower transaction amount in the effort to avoid paying taxes or duties.

05. What international shipping options are available?

For international shipping destinations we offer the following shipping choices. Each shipping service includes limited insurance coverage for damage and loss. Additional insurance may be purchased for your shipment upon request, Ace Race Parts is not responsible for lost or damaged shipments once your package has left the United States without a full insurance purchase.

FedEx Express
DHL Express Worldwide
UPS (excluding "Ground")
USPS (United States Postal Service)
Lost or damaged insurance claims may be made through us (Ace Race Parts) acting as a third party between the buyer the freight carrier. The amount awarded will be based on the amount of insurance purchased not necessarily the value of goods and is solely at the discretion of the customer selected freight carrier. Once your item has left the United States we have no control over this process so it may take from 30 to 60 days for a claim to be resolved.

International Order Disclaimer:
All international orders are final and no returns will be accepted; therefore it is the buyer's responsibility to order the correct part. Ace Race Parts is unable to ship using a prepaid label to international shipping addresses.


06. What forms of payment are accepted?

We accept the following forms of payment via our website:

Debit and Credit Cards (American Express, Discover, MasterCard, Visa)
PayPal
Cryptocurrency (BTC, ETH, USDC)
Bank wire transfers and bank ACH transfers are also accepted; however, this option is not available via our website shopping cart. Please contact us for more details about sending a bank wire or ACH transfer (sales@aceraceparts.com).